General Information and Terms & Conditions

Passport and Visas
A full British passport is required for Turkey and must be valid for six months after returning from your holiday. All visitors to Turkey are required to pay a visa fee at the airport on arrival. At the time of going to print, the fee is £10 per person including infants for UK passport holders, payable in sterling. Scottish notes are not acceptable. Please have the correct money ready.
Non UK passport holders are advised to contact the appropriate Embassy in London as to their visa fee. We advise you to take a photocopy of the page in your passport which bears your photograph and personal details. This will make it a lot easier to get travel documents from the British Consulate in the event of you losing your passport. For the latest up to date information on travelling abroad you can visit the following website: Foreign & Commonwealth Office - www.fco.gov.uk
Please note: - Children and babies if not already on a parents 10 year passport must have their own passport. Children on parent’s passport on reaching the age of 16 years must have their own passport. It is wise for newly married couples to make sure flight tickets are booked in the same names that appear on their passports at time of departure. From October 2006 all first-time applicants for a UK passport who were over the age of 16 were required to attend an interview. This means that the application process will take longer. If you are 16 years old or over and haven’t yet got a passport, our recommendation is that you should apply for one at least six weeks before your holiday.

Health and Safety
At the time of going to print no mandatory inoculations are required for travel to Turkey. Most of our accommodations have safes and we advise that these should be used as a means of extra security. Although Artemis Travel do not book flights it is important to note that airline regulations generally do not permit women over 28 weeks of pregnancy to fly without a medical fitness certificate and they must have returned by 32 weeks.  Your personal safety and also of your belongings should be of great importance to you. As in the UK, should you be involved in an incident of any description to enable you to make an insurance claim, you will require a Police report.

Travel Insurance
Travel insurance is now compulsory, and although Artemis Travel does not provide Travel Insurance we will require proof that this has been taken out to cover the full duration of your holiday. If you are the victim of an incident and you are not adequately covered, as a result medical or legal costs could run into thousands of pounds. Due to recent travel regulation changes we will require the name of the company and policy number that you are insured with.

Accommodation
Accommodation is based upon the maximum number stipulated in the brochure for each type of apartment and is priced per property per week. All of Artemis Travel properties have sofa beds, therefore it is very important we have names and ages of all members in the party and that they appear on the completed booking form. We reserve the right in the event of an accommodation being over occupied without our consent, to terminate your agreement with Artemis Travel.
An inventory check on each apartment is completed and a £50 security deposit will be required on arrival, this amount will be refunded to you at the end of your stay subject to a satisfactory inventory check. If any items are found missing then please report these to your Artemis Travel member of staff who will provide a replacement. If any damage occurs to the property then Artemis Travel reserve the right to retain the £50 and in the event of serious damage make further charges.

Infants and Cots
When hiring a cot or high chair Artemis Travel strongly advise you to check all such items to your own satisfaction. Whilst we do our utmost to adhere strict safety standards it has to be appreciated that such items may not be constructed to the standard as the British Safety Council as they will have been purchased in Turkey. Please advise us at the time of booking as to whether you require a cot or high chair for your infant. . Cots and High Chairs cannot be guaranteed especially at busy periods however again Artemis Travel will do its utmost to provide them.

Night Flights
Travelling on a night flight normally means an arrival at your accommodation in the early morning. Your accommodation is booked from midday on the day of departure from the UK. Therefore this will constitute your first night and check out of your accommodation is at midday prior to your departure. Board arrangements facilities cease to be available upon the 12 noon check-out time.

Shopping
Turkey offers a wide range of souvenirs available for tourists as well as many varieties of designer clothes at very low prices. Jewellery, leather goods, and of course Turkish Delight are also very available at bargain prices. Always speak to our staff who will only be too happy to advise on reputable vendors.

Dolmus
A dolmus is a very Turkish means of transport and are regular communal minibuses which follow specific routes and can be hailed at any point along the road. Passengers pay a minimal price and are a lot cheaper than taxis.

Food and Drink
The standard Turkish breakfast consists of goat’s cheese, cold meat, tomatoes, cucumber, yoghurt, black olives, freshly baked bread, honey, jam and tea. Eating out you will find a selection of restaurants offering a range of international cuisine and of course lots of Turkish delicacies. 

Special Requests
Our reservations team will endeavour to assist with special requests wherever possible such as dietary requirements, pool views etc, special requests will be forwarded to our staff in resort. However special requests cannot be guaranteed. Where the special request involves a charge then if pre-booked this will be paid for and represent an additional item on your invoice.

Flights
We do not arrange flights as part of our holiday services.
We include accommodation,and car hire, transfers and bed and breakfasr.
To enable you to take advantage of our flexible changeover days, you can arrange your flights through one of the many airlines operating to either Bodrum or Izmir.
You can also use the search facilities on our web site www.artemistravel.co.uk, or you can contact your local travel agent who will be pleased to arrange the flights for you.

Air Conditioning
All of our apartments have air conditioning,but  not all rooms have air conditioning. However for those rooms without air conditioning, fans can be provided. We make no extra charge for these facilities however these cannot be guaranteed

Travel Documents and Information
When we have received your signed booking form and deposit, we will send, where relevant your receipt, invoice, confirmation of accommodation, and if booked car hire, transfers and any other pre paid items.
Please check the details immediately to ensure they are correct. Upon receipt of payment for the balance of the invoice we will send you a final receipted invoice. Your accommodation voucher and other relevant paperwork will be sent approximately two weeks prior to your departure. It is very important that you check all your travel documents carefully and notify us within three days of receipt if there are any discrepancies. Although we check thoroughly all the documents we send to clients, misunderstandings can occur especially if holiday details have been altered.

Credit Card Payments
If payment for your holiday is paid by credit card a handling charge of 2% will be levied.

THE CONTRACT
Bookings can be made by telephone, fax, e-mail or post. Bookings between Artemis Travel
registered in the United Kingdom reg no 06435530 (hereafter called the Company) and the person making the booking (hereafter called the Client) are valid after:
(a). The booking form has been completed, signed by the Client and received by the Company.
(b). The appropriate deposit has been paid to the Company.
(c). The booking has been confirmed to the Client in writing.
(d). The Client has taken out an appropriate insurance policy and the booking form has been signed to that effect.
(e). By signing the booking form the Client accepts these terms and confirms that he/she has read the General Information section. The information referred to on this page forms part of thencontract. All items are important and your particular attention is drawn to the Your Responsibilities section.
If there is not enough time for us to send you written confirmation, ie: the booking is made 14 days prior to departure, the contract will commence when your booking is confirmed. If payment is not received immediately by the Company or its agents, the Company reserves the right to cancel the booking and retain any deposit paid by the Client. By signing the booking form the Client accepts responsibility for all the payments in respect of the booking. All documents and information will be sent to the Client or Clients travel agent at the address provided on the booking form for all the members of their party.

PAYMENT
The balance of the rental cost shown on the invoice must be paid 10 weeks before departure.
No reminder will be sent. If the booking takes place less than 10 weeks before departure then the balance is due immediately. If the balance is not received at least 6 weeks before departure the Company reserves the right to cancel the relevant booking and retain any deposit held in respect of the same.

AMENDMENTS BY THE CLIENT
If, after confirmation, the Client wishes to change any details of the booking the Company will use its best endeavours to comply. The request should be made in writing. An amendment fee of £20 per person named on the booking form (maximum £30 per booking).In the event that within 6 weeks of departure the client wishes to change the booking date to a later date the cancellation charges specified may apply and will be at the discretion of the Company.
No refund will be made for unused accommodation or services during an independent variation of a holiday.

CANCELLATION BY THE CLIENT
Any cancellation by the Client must be notified in writing directly to the Company.
If the Company receives the notification of cancellation more than 42 days
before departure, only the deposit and the insurance will be retained by the Company. If less than :
42 then the following charges apply:
42-29 days - 25% of total cost.
28-15 days - 30% of total cost.
14-7 days - 60% of total cost.
7-0 and onwards * - 100% of total cost
*This applies to the cancellation of pre-booked accommodation, car hire and other services during your holiday. It is essential that Clients take out holiday insurance, which covers loss of deposits, etc.

AMENDMENTS BY THE COMPANY
Some modifications and alterations to property may be made after this brochure goes to print.
If they are major and we are made aware we will inform you; however, we cannot accept
responsibility for minor changes, building work, water and mains services, neighbours and items beyond our control.
See Our Responsibilities section.

CANCELLATION BY THE COMPANY
We reserve the right in any circumstances to cancel your rental. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for reasons of Force
Majeure or failure on your part to pay the final balance. In circumstances where we are unable to provide the rental booked, we will return to you all monies paid, or offer an alternative rental of comparable standard. The Company is unable to accept responsibility for any aspect of your rental affected by matters over which we have no control (Force Majeure). If cancellation or change is brought about by war, riots, civil commotion, strikes, disasters, terrorist activities, technical problems with transportation which may affect the service of hotels or properties abroad, the re-scheduling or delay of aircraft or other transportation or other events outside the control of the company, the Company shall not be held responsible in any way.
We reserve the right at all times to cancel or terminate a rental completely if the conduct of any member of any party is considered likely to cause offence, danger, damage or distress to others.
Our representatives, where they consider the behaviour to be unacceptable, are authorised to
cancel a rental wherever and whenever necessary. The Company’s responsibility will cease, and there will be no obligation to cover any expenses incurred by the party as a result of cancellation brought about in these circumstances. No claims will be accepted for refunds or compensation whatsoever. Cancellation charges will be enforced.

OUR RESPONSIBILITIES
We accept responsibility for ensuring the accommodation, which you book with us is supplied as described in this brochure and the services offered reach a reasonable standard based on the information given within the brochure and documentation provided before the commencement of your stay. If any part is not provided as promised, we will pay you appropriate compensation if thishas materially affected the enjoyment of your holiday. Our liability in all cases shall be limited to a maximum of two times the value of the holiday or that portion of it affected. We act solely as agents  for other suppliers, such as car hire companies, excursions,and as such cannot accept any liability for loss,  damage, injury or death in the use of any such suppliers and these individual suppliers terms  and conditions will be relevant in all cases. Artemis Travel acts as a principal for all elements under its control.

The Company does not accept liability for loss of main services such as electricity or water supplies, nor any actions taken in the vicinity of the property by any authority over which there is no control.
Refunds or compensation would not be payable and cancellation charges would still apply. With regard to building work, we would of course inform you of any building work that occurs at your chosen property or in its grounds (save that being for maintenance). Building work and noise outside the boundaries of the property is beyond our control; however, we will endeavour to inform you should we consider it might directly affect our brochure description of the property or would materially effect any special request made by clients - see Your Responsibilities.

There may be occasions where an advertised facility is either modified or not available. Such
situations may be dictated by local circumstances, necessity for maintenance (e.g. swimming pools), unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will endeavour to inform you, but the Company cannot be held liable in such circumstances.

TRANSPORTATION
When you contact us to book accommodation, you appoint us to act as your agent in providing accommodation and other arrangements on your behalf for which we may receive a commission.
When we have done so and you have paid the required deposit, we will confirm your holiday in writing and accept the responsibility for the provision of your accommodation from that point onwards. The Company has taken all reasonable steps to ensure that operators of ancillary services used by the Company in the UK and abroad are reputable. The Client accepts that the booking is subject to the terms and conditions of the Company and our suppliers. Details of these are available on written request from the Company.

YOUR RESPONSIBILITIES & WHAT YOU MUST TELL US
All baggage, including personal articles, is at all times and under all circumstances at ‘owner’s risk’.
The Company undertakes to provide clients with the correct information with regard to passports and visa requirements for their journey but accepts no responsibility for the Client’s failure to carry passports, visas or documents required for the journey.
All accommodation is booked exclusively for the persons named on the booking form. No other persons or pets may use the accommodation without the express permission of the Company. The Company or its representatives shall be permitted access to the holiday accommodation at all reasonable times during the holiday occupancy by the Client. Any loss or damage to the accommodation caused by the Client or other persons occupying the property and any extended stay beyond the period booked will be charged by the Company and to this effect a £50 security deposit will be payable on arrival at your accommodation.
If on arrival, you find any damage not caused by your party please immediately bring this to our representative’s attention. Please leave your property clean and tidy. We reserve the right to levy an additional charge if left dirty, and in such circumstances our representative may request payment on site.
In our factual descriptions of property we describe the detail of your chosen accommodation.
Items such as descriptive opinions, location, approach, aspect and contents will vary. Should you feel that any of these elements require clarifying please ask. Everyone’s interpretations and expectations are different; for example, a steep hill, no dishwasher and an inland view may be of little consequence or even desirable to some, while for others this would detract from the enjoyment of their holiday. If we are told in advance in writing of any priorities or needs we can usually deliver your requirements. Without this, subsequent claims on your return are impossible for us to entertain.
Similarly should you have a disability or special request please check with us so we can make
suitable enquiries and arrangements for you.

COMPLAINTS PROCEDURES
Should you, while renting one of our properties, have any reason to complain, our local
representative must be informed and an Artemis Travel Feedback Form requested and completed. In most circumstances a solution will be found and you will be asked to sign to that effect and that no further action will be sought or needs to be undertaken by either party. If our Customer Services Manager is uncontactable or you are not entirely satisfied you should telephone us in the UK and register your complaint so that we can contact our staff to resolve the problem.
Finally, if the matter has not been concluded, you should follow up on your return home by writing to us within 28 days stating what course of action/settlement you are seeking. These procedures have been formulated because our aim is that all our clients are satisfied with the services, accommodation and transport we supply and ensures we are always given the opportunity to correct any problems at source.
In the unlikely event that this is not done to your satisfaction it means that the causes of your dissatisfaction are properly documemented so that we can consider any claims you wish to make in the light of signed and agreed documentary evidence. If by not adhering to these practices we are not given the opportunity to remedy the situation, we will not accept any liability to subsequent claims. This is a strict condition of our terms in accepting your booking but does not affect your statutory rights.

DATA PROTECTION
To ensure that your holiday runs smoothly, we (and your travel agent, if you use one) need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data, however, we may have to pass it to suppliers such as transfer companies, car hire companies and our overseas representatives. Information held by your travel agent is subject to that company’s own data protection policy. We can supply a copy of your information held by us. There may be a small charge for providing this.

BEHAVIOUR
At all times during your holiday, you are expected to have consideration for your fellow holidaymakers and other third parties. If in the opinion of ourselves, or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour.

PRICES
All prices in this brochure are in Sterling, and we reserve the right to change our prices any time prior to your booking. If the surcharge amounts to more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice. We also reserve the right to revise prices for new bookings in the event of any changes.

LAW
These conditions shall be governed by English Law. Information contained in this website is believed to be correct at time of upload.