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Terms & Conditions

Company Information:

Artemis Travel Ltd, PO BOX 346, Worksop, S80 9EZ

Tel: 01909 478946
Fax: 01633 745433
Email: enquiries@artemistravel.co.uk
Company Registration number: 6435530

Amendments by the Client:

If, after confirmation, the Client wishes to change any details of the booking the Company will use its best endeavours to comply. The request should be made in writing. An amendment fee of £20 per person named on the booking form (maximum £30 per booking). In the event that within 6 weeks of departure the client wishes to change the booking date to a later date the cancellation charges specified may apply and will be at the discretion of the Company.

No refund will be made for unused accommodation or services during an independent variation of a holiday.

Amendments by the Company:

Some modifications and alterations to property may be made after marketing materials go to print. If they are major and we are made aware we will inform you; however, we cannot accept responsibility for minor changes, building work, water and mains services, neighbours and items beyond our control.

Behaviour:

At all times during your holiday, you are expected to have consideration for your fellow holidaymakers and other third parties. If in the opinion of ourselves, or other person in authority, you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to property, either ourselves or the supplier concerned may terminate your holiday arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. In addition, you will be responsible for any expenses we incur as a result of your behaviour.

Cancellation by the client:

Any cancellation by the Client must be notified in writing directly to the Company. If the Company receives the notification of cancellation more than 42 days before departure, only the deposit and the insurance will be retained by the Company. If less than 42 then the following charges apply:

42-29 days – 25% of total cost.
28-15 days – 30% of total cost.
14-7 days – 60% of total cost.
7-0 and onwards* – 100% of total cost

*This applies to the cancellation of pre-booked accommodation, car hire and other services during your holiday. It is essential that Clients take out holiday insurance, which covers loss of deposits, etc.

Cancellation by the Company:

We reserve the right in any circumstances to cancel your rental. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure date except for reasons of Force Majeure or failure on your part to pay the final balance.

In circumstances where we are unable to provide the rental booked, we will return to you all monies paid, or offer an alternative rental of comparable standard. The Company is unable to accept responsibility for any aspect of your rental affected by matters over which we have no control (Force Majeure). If cancellation or change is brought about by war, riots, civil commotion, strikes, disasters, terrorist activities, technical problems with transportation which may affect the service of hotels or properties abroad, the re-scheduling or delay of aircraft or other transportation or other events outside the control of the company, the Company shall not be held responsible in any way.

We reserve the right at all times to cancel or terminate a rental completely if the conduct of any member of any party is considered likely to cause offence, danger, damage or distress to others.

Our representatives, where they consider the behaviour to be unacceptable, are authorised to cancel a rental wherever and whenever necessary. The Company’s responsibility will cease, and there will be no obligation to cover any expenses incurred by the party as a result of cancellation brought about in these circumstances. No claims will be accepted for refunds or compensation whatsoever. Cancellation charges will be enforced.

Complaints Procedures:

Should you, while renting one of our properties, have any reason to complain, our local representative must be informed and an Artemis Travel Feedback Form requested and completed. In most circumstances a solution will be found and you will be asked to sign to that effect and that no further action will be sought or needs to be undertaken by either party. If our Customer Services Manager is uncontactable or you are not entirely satisfied you should telephone us in the UK and register your complaint so that we can contact our staff to resolve the problem.

Finally, if the matter has not been concluded, you should follow up on your return home by writing to us within 28 days stating what course of action/settlement you are seeking. These procedures have been formulated because our aim is that all our clients are satisfied with the services, accommodation and transport we supply and ensures we are always given the opportunity to correct any problems at source.

Artemis will not deal with 3rd parties in relation to any issues, the above policy must be followed in all cases including those bookings made through our agents and suppliers, this is to protect our holidaymakers and to ensure their privacy.

In the unlikely event that this is not done to your satisfaction it means that the causes of your dissatisfaction are properly documemented so that we can consider any claims you wish to make in the light of signed and agreed documentary evidence. If by not adhering to these practices we are not given the opportunity to remedy the situation, we will not accept any liability to subsequent claims. This is a strict condition of our terms in accepting your booking but does not affect your statutory rights.

The Contract:

Bookings can be made by telephone, fax, e-mail or post. Bookings between Artemis Travel registered in the United Kingdom reg no 06435530 (hereafter called the Company) and the person making the booking (hereafter called the Client) are valid after:

(a). The booking form has been completed, signed by the Client and received by the Company.
(b). The appropriate deposit has been paid to the Company.
(c). The booking has been confirmed to the Client in writing.
(d). The Client has taken out an appropriate insurance policy and the booking form has been signed to that effect.
(e). By signing the booking form the Client accepts these terms and confirms that he/she has read the General Information section. The information referred to on this page forms part of the contract. All items are important and your particular attention is drawn to the Your Responsibilities section.

If there is not enough time for us to send you written confirmation, ie: the booking is made 14 days prior to departure, the contract will commence when your booking is confirmed. If payment is not received immediately by the Company or its agents, the Company reserves the right to cancel the booking and retain any deposit paid by the Client. By signing the booking form the Client accepts responsibility for all the payments in respect of the booking. All documents and information will be sent to the Client or Clients travel agent at the address provided on the booking form for all the members of their party.

Credit Card Payments:

You can pay by debit or credit card AT NO EXTRA COST, a automated receipt will be sent for all payments, should you have any questions on payments or refunds please email enquiries@artemistravel.co.uk

Law:

These conditions shall be governed by English Law. Information contained in this website is believed to be correct at time of upload.

Our Responsibilities:

We accept responsibility for ensuring the accommodation, which you book with us is supplied as described in this brochure and the services offered reach a reasonable standard based on the information given within the brochure and documentation provided before the commencement of your stay. If any part is not provided as promised, we will pay you appropriate compensation if this has materially affected the enjoyment of your holiday. Our liability in all cases shall be limited to a maximum of two times the value of the holiday or that portion of it affected. We act solely as agents for other suppliers, such as car hire companies, excursions,and as such cannot accept any liability for loss, damage, injury or death in the use of any such suppliers and these individual suppliers terms and conditions will be relevant in all cases. Artemis Travel operates a full liability policy for the properties under its management.

The Company does not accept liability for loss of main services such as electricity or water supplies, nor any actions taken in the vicinity of the property by any authority over which there is no control.

Refunds or compensation would not be payable and cancellation charges would still apply. With regard to building work, we would of course inform you of any building work that occurs at your chosen property or in its grounds (save that being for maintenance). Building work and noise outside the boundaries of the property is beyond our control; however, we will endeavour to inform you should we consider it might directly affect our brochure description of the property or would materially effect any special request made by clients - see Your Responsibilities.

There may be occasions where an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance (e.g. swimming pools), unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will endeavour to inform you, but the Company cannot be held liable in such circumstances.

Prices:

All prices and payments are in £ sterling, should your payment be in a different currency we will take the amount at the rate of the day the transaction is processed.

Data Protection:

To ensure that your holiday runs smoothly, we (and your travel agent, if you use one) need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data, however, we may have to pass it to suppliers such as transfer companies, car hire companies and our overseas representatives. Information held by your travel agent is subject to that company's own data protection policy. We can supply a copy of your information held by us. There may be a small charge for providing this.

Payment:

Please be aware the above are applicable if you have booked directly with Artemis Travel, if you have booked our accommodation with another company please refer to their terms and conditions.

Travel Documents and Information:

When we have received your signed booking form and deposit, we will send, where relevant your receipt, invoice, confirmation of accommodation, and if booked car hire, transfers and any other pre paid items. Please check the details immediately to ensure they are correct. Upon receipt of payment for the balance of the invoice we will send you a final receipted invoice. Your accommodation voucher and other relevant paperwork will be sent approximately two weeks prior to your departure. It is very important that you check all your travel documents carefully and notify us within three days of receipt if there are any discrepancies. Although we check thoroughly all the documents we send to clients, misunderstandings can occur especially if holiday details have been altered.

Transportation:

When you contact us to book accommodation, you appoint us to act as your agent in providing accommodation and other arrangements on your behalf for which we may receive a commission. When we have done so and you have paid the required deposit, we will confirm your holiday in writing and accept the responsibility for the provision of your accommodation from that point onwards. The Company has taken all reasonable steps to ensure that operators of ancillary services used by the Company in the UK and abroad are reputable. The Client accepts that the booking is subject to the terms and conditions of the Company and our suppliers. Details of these are available on written request from the Company.

Your Responsibilities and what you must tell us:

All baggage, including personal articles, is at all times and under all circumstances at 'owner's risk'. The Company undertakes to provide clients with the correct information with regard to passports and visa requirements for their journey but accepts no responsibility for the Client's failure to carry passports, visas or documents required for the journey.

All accommodation is booked exclusively for the persons named on the booking form. No other persons or pets may use the accommodation without the express permission of the Company. The Company or its representatives shall be permitted access to the holiday accommodation at all reasonable times during the holiday occupancy by the Client. Any loss or damage to the accommodation caused by the Client or other persons occupying the property and any extended stay beyond the period booked will be charged by the Company and to this effect a £50 security deposit will be payable on arrival at your accommodation.

If on arrival, you find any damage not caused by your party please immediately bring this to our representative's attention. Please leave your property clean and tidy. We reserve the right to levy an additional charge if left dirty, and in such circumstances our representative may request payment on site.

In our factual descriptions of property we describe the detail of your chosen accommodation.

Items such as descriptive opinions, location, approach, aspect and contents will vary. Should you feel that any of these elements require clarifying please ask. Everyone's interpretations and expectations are different; for example, a steep hill, no dishwasher and an inland view may be of little consequence or even desirable to some, while for others this would detract from the enjoyment of their holiday. If we are told in advance in writing of any priorities or needs we can usually deliver your requirements. Without this, subsequent claims on your return are impossible for us to entertain. Similarly should you have a disability or special request please check with us so we can make suitable enquiries and arrangements for you.

Disclaimer:

To whom it may concern, the Company "Artemis Travel UK limited" with whom you are currently dealing with was incorporated in June 2008 and is registered with Companies House UK. It has no association or dealings with any other Company of a similar or other title prior to that date nor with any other persons other than Directors or employees of this Company. The Company is subject to English Law.In addition to which it is also subject to the Laws of the Country it is operated from. Should any person or organisation wish to clarify any matters of whatever nature please contact the Directors of this Company direct who will be happy to be of assistance. Contact details are printed on out stationary and available on our website.

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