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Health & Safety

Coronavirus Advice for Artemis Guests

The health and safety of our guests is very important to us, with this in mind:

Your Apartment/Villa has been cleaned prior to your arrival. Should you be unhappy with any aspect of the clean, please report this within 24 hours of your arrival to our in-resort agent using the information contained in the folder inside your accommodation.

  • Wash your hands for at least 20 seconds using soap and water regularly
  • Keep your accomodation clean and tidy, and dispose of rubbish
  • Sneeze into tissues and dispose of them safely
  • Keep your distance and avoid large gatherings
  • Carry hand gel if possible
  • If you feel unwell, have a high temperature, or develop a cough, please contact a local doctor. Details are available in the Information folder inside your accommodation.

If any customers wish to speak to a member of our team regarding Coronavirus, please call us on 0044 1909265165 during normal office hours.

Stay well, stay safe, and enjoy your stay.

The Artemis Travel Team.

At Artemis Travel we take the safety and security of our customers very seriously, please take a moment to read our Health & Safety guidelines.

We STRONGLY advise all guests to ensure they have taken holiday insurance to cover against cancellation, delay, illness etc.

Your Holiday Accommodation:

  • Never leave your key where someone can note your room number
  • Do not leave your window open, especially if your room is on the ground floor or has a balcony
  • Remember to lock your room door, even when you are inside the room


  • Children should NEVER be left unsupervised on balconies
  • Do not climb or stand on balcony furniture
  • Keep all furniture away from the balcony wall/railings
  • Never lean over, sit or climb on the balcony or railings


  • Take care in bathrooms as condensation and water spray can make surfaces slippery
  • Do not use mains electrical appliances near to water
  • Please read boiler information


  • Never leave cookers unattended while they are in use
  • Ensure all cooking appliances are switched off when leaving your apartment or when retiring at night
  • Never leave shopping or other items on the cooker
  • Please see gas information

On arrival at your accommodation:

  • Familiarise yourself with all escape routes and locate the nearest fire exit to your room
  • Do a practice walk of the nearest escape route from your room
  • Study the fire instruction notice displayed in your room
  • Identify the method of raising the alarm on discovering a fire
  • Ensure that all smoking materials are safely extinguished, and do not smoke in bed

If a fire occurs:

  • Evacuate the room/area immediately. Do not stop to collect personal belongings
  • Close any doors behind you
  • Raise the alarm
  • Proceed to an assembly point outside and well clear of the building
  • If you cannot leave your room, close all the doors, put wet towels or clothes around the door seals and shout for help from the window or telephone reception

Glass windows and doors:

  • Be aware that glass doors and windows may not necessarily be equipped with toughened glass. Caution should be taken all times
  • Take extra care in bright sunlight as it may not be obvious whether the window/door is open or closed


  • Be aware that glass doors and windows may not necessarily be equipped with toughened glass. Caution should be taken all times
  • Take extra care in bright sunlight as it may not be obvious whether the window/door is open or closed

Poolside Safety/Out and about

  • Be aware that glass doors and windows may not necessarily be equipped with toughened glass. Caution should be taken all times
  • Take extra care in bright sunlight as it may not be obvious whether the window/door is open or closed
  • Ensure that children use the toilet before entering the pool and take regular toilet breaks throughout the day. In the event of a faecal accident in or around the pool, please report it immediately, as this will assist the hotel management in ensuring the highest level of pool hygiene
  • Shower before entering the pool
  • Do not swim (or allow children to swim) if suffering from an upset stomach
  • Do not change nappies at the poolside
  • Young children and babies must wear appropriate swimwear such as rubber-lined swimming trunks. Swimming in nappies and nude bathing is unacceptable
  • Wash your hands thoroughly after using the toilet or changing nappies
  • Have fun, but avoid unruly behaviour. Observe pool rules and information signs at all times
  • Pool surrounds can be very slippery – do not run around them
  • Do not swim immediately after a meal, and never swim when you have been drinking alcohol
  • When jumping or diving into the pool, check the water depth first and never dive from the deck side into water less then 1.5m deep
  • Do not jump or dive from any raised features or from poolside furniture
  • Do not use the pool after dark or when closed, even if it has underwater lights
  • In the event of an emergency, know how to call for help

On the beach

  • Spot the dangers
    • Check out the beach when you arrive
    • Take care when bathing and swimming
    • Be aware of dangerous rip currents and strong tides
    • Do not swim or dive from rocks, piers, breakwaters and coral
  • Take safety advice
    • Swim where there are lifeguards on patrol and take their advice
    • Look out for information – warning flags and signs – and adhere to them at all times
    • Never swim where a sign says not to, for example, zoned areas for high-speed vehicles such as jet boats or jet skis
  • Don't go alone
    • Never swim alone – make sure there are other people around
    • Children must be supervised by an adult at all times
    • Never swim at night, after drinking alcohol or on a full stomach
  • Learn how to help
    • If you see someone in difficulty, tell somebody, preferably a lifeguard if there is one nearby
    • Find out what to do in an emergency, such as calling the local coastguard or equivalent
  • Sun Safety
    • Avoid sunbathing during the hottest time of the day
    • Apply high-factor sunscreen, and re-apply frequently
    • Never expose babies to the sun and always take extra care with children
    • Remember it is possible to burn in the shade, when it is cloudy and while swimming
    • At the first sign of burning get out of the sun immediately
    • Always drink plenty of water

Driving on holiday:

  • Check that the car-hire insurance cover you take out provides adequate cover for the driver and all the passengers
  • Always wear a seatbelt
  • Familiarise yourself with local traffic laws
  • Pay particular attention when at junctions and roundabouts
  • Always carry emergency breakdown telephone numbers
  • Always carry a spare set of spectacles (required by law in Spain)
  • NEVER drink and drive
  • Stick to well-travelled and well-lit roads
  • We advise against the independent hiring of mopeds, motorbikes, quad bikes and jet skis


  • Be vigilant at all times. Familiarise yourself with the direction of traffic
  • Be aware that in some countries traffic is not required to stop at pedestrian crossings

Services of local vendors:

In many holiday resorts you may find that services, such as henna tattoos, are available from places like street vendors. Although not recommended by Artemis, if you choose to have a tattoo done or use the services of a local vendor, we would advise you to do so with some caution. In the case of tattoos, ensure you ask for a test application before any larger-scale tattoos are applied. If you have any pre-existing skin conditions, check with vendor before agreeing to any application.

General Information

  • If you haven’t done so already, take a few minutes to complete the emergency contact details in the back or your passport
  • Keep important documents in your accommodation safe
  • Be aware of who is around you. Pickpockets and opportunists will target anyone!
  • Don’t leave your common sense at your accommodation. Don’t lose sight of your drink, don’t walk around by yourself, avoid dark places and don’t take unnecessary risks
  • Look after yourself and friends
  • If hiring a car/scooter/quad bike, ask yourself whether you have adequate insurance
  • Do not leave belongings unattended (in cars, restaurants, lobbies etc)
  • Don’t sign anything until you seek advice from experts. The chances of winning a luxury holiday anywhere in the world just by scratching a card in the middle of the street, for example, are very remote
  • Find contact details for your local embassy, in case of emergency, at
  • Be aware that the laws and customs of the country you’re visiting may be different from home. Read up on country-specific advise at
  • Read the Artemis Travel information folder that can be found inside your accommodation

Why book your next holiday with Artemis Travel?

Each of our properties is hand-picked by our team to ensure that we offer great quality at the lowest prices - guaranteed!

  • All properties protected by the Artemis Price Promise
  • Dedicated 24/7 Customer Support Team
  • No card fees when you book online
  • Pick your own flights to suit your diary
  • Any day arrival
  • Over 12,000 holidaymakers cant be wrong!

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